Bs8 FAQ — All Your Questions Answered Here

Bs8 offers several ways to get in touch. Choose the channel that best fits your issue:

• Live Chat: The fastest option. Click the chat button at the bottom of the website or app. Responses typically come within 2–5 minutes. Support is available in English.
• Email: For detailed issues or documents, use email. You can typically expect a reply within 2–6 hours.
• In-App Notification Support: You can also raise a support ticket directly from the bs8 app.

Service Hours: Live chat support is available 24/7. Response times may be slightly longer between 1:00 AM and 5:00 AM Bangladesh time.

Take screenshots of any technical issues — sharing them with support helps resolve things faster.

Under normal circumstances, deposits on bs8 are nearly instant — funds typically appear in your wallet within 1 to 5 minutes.

Estimated time by method:

• bKash: 1–5 minutes (up to 15 minutes during peak hours)
• Nagad: 1–5 Minutes
• Rocket: 2–10 minutes

What to do if your deposit fails or is delayed:

• Start by checking your bKash/Nagad transaction history to confirm whether the amount was deducted.
• If money has been deducted, note down your transaction ID.
• Contact bs8 Live Chat with your transaction ID, amount, and time.
• The support team typically credits your account manually within 10–30 minutes.

If no money was deducted, the issue is on the mobile banking server — wait a moment and try again.

Bs8 has over 500 slots games, which can be grouped into several categories:

• Classic Slots (3-Reel): The simplest option. Three reels, fewer paylines — the perfect starting point for beginners. Think fruit machine-style games.
• Video Slots (5-Reel): Most popular. Features 20 to 100 paylines with bonus rounds, free spins, and mini games.
• Progressive Jackpot Slots: The jackpot grows progressively — sometimes reaching crores of BDT. A portion of every bet contributes to the jackpot pool.
• Megaways Slots: There can be over 200,000 ways to win. Reel size changes with every spin.
• Crash Games: A plane or rocket keeps flying — you decide when to cash out. Thrilling and fast-paced.
• Fishing Games: A fishing-themed action game — especially popular in Bangladesh.

Beginners are better off starting with 3-reel classic slots or low-volatility video slots — higher chances of winning with lower risk.

The minimum bet amount on bs8 varies slightly by game and category. Here are the general guidelines:

• Sports Betting: Minimum bet starts from ৳10. For accumulator bets, the same minimum applies to each leg.
• Slots Games: Most slots start from as little as ৳1. Some premium slots have a minimum of ৳10.
• Live Casino (Baccarat/Roulette): Starts from a minimum of ৳50. Higher at high-limit tables.
• Crash Games: Minimum bet starts from ৳10.
• Fishing Games: Starting from ৳5.

The minimum deposit is ৳200. Once funds are in your wallet, there's no barrier to starting with small bets. This is especially convenient for new players — start with low risk.

Bs8 supports Bangladesh's most popular mobile banking methods, so you can make transactions without a bank account:

• bKash: Both deposits and withdrawals are supported. Minimum deposit is ৳200, minimum withdrawal is ৳500.
• Nagad: Both deposits and withdrawals are supported. The same limits apply.
• Rocket (Dutch-Bangla): Both deposits and withdrawals are supported.

Important Terms: The mobile banking number used for deposits and withdrawals must be registered in your own name. Using someone else's number may result in rejected transactions or a blocked account verification.

Transaction Limits:

• Daily maximum deposit: ৳50,000
• Daily maximum withdrawal: ৳30,000 (can be increased after KYC verification)

There are two ways to update your profile information on bs8 — some changes you can make yourself, while others require contacting support:

What you can change yourself:

• Profile Picture
• Date of birth (once, before KYC verification)
• Language Preference & Notification Settings

Changes that require support:

• Name Change: A copy of your National ID is required. Your name must match exactly as it appears on your NID.
• Change Mobile Number: You'll need to verify your old number via OTP and prove ownership of the new number.

Steps: Contact Live Chat → say "Profile Update" → provide whatever the support team asks for → updates are typically completed within 24 hours.

Incorrect registration details will block KYC verification and prevent withdrawals — get it corrected as soon as possible.